Amazon Rocks!

I just have to post about my recent interaction with Amazon.  I ordered a book for book club and had forgotten to update our address.  The book shipped to the old address.  The new people said it was not received there.

I decided at 4:45am this morning to contact Amazon.  They were there!

They apologized for the inconvenience (caused by my error).  They are sending me the book overnight at no charge.

I totally expected them to blame me, charge me again for a book, and not get the book in time for book club next week.

They totally surpassed my customer service expectations and I had to share!  They have a loyal customer in me!

B